Steve Beck
Beck & Associates
319 Taylor Avenue
Glen Ellyn, IL 60137
Cell: 630-742-3710
Fax: 630-858-9202
SteveBeck@BeckSeminars.com
www.BeckSeminars.com
www.leaveyourfunkatthedoor.com
Exceptional Customer Service Training (Part I)
How to Have a Great Day Everyday!
The E.C.S (X) Factor training seminar is about creating and maintaining Exceptional Customer Service in your organization. Participants discover that their job is not just a job, but in fact a performance on, ‘How to Have a Great Everyday’ by Being Their Best with the Customer and their Co-Workers.
The E.C.S. (X) Factor training seminar gives participants the knowledge that they set the tone for every interaction, external or internal. We provide the insights, and methods, that will assist them in understanding their ability to make a positive difference on a daily basis with every interaction.
Participants are given the understanding and tools to change their attitude and mindset so that they can make their day flow smoothly with their customers-both internal and external.
This purpose of this training seminar is to get participants to:
- See they have a huge impact everyday in what they do and how they do it
- Understand how much their attitude affects customers (Internal & External)
- Increase Customer Loyalty by first creating Customer Satisfaction
- Rate themselves (1-10) on how they deliver Exceptional Customer Service
- Learn how to have a ‘Great Day Everyday’
- Recognize the importance of getting along with co-workers
- See the impact of poor customer service (68% leave because of bad service)
- Realize a customer does not care how much you know until they know how much you care
- Understand the importance of clear communication with customers & coworkers
- Demonstrate professional telephone procedures in a consistent manner
- Learn the SUCCESS method to providing Exceptional Customer Service
This is a half day, (4) hour E.C.S. (X) Factor training session.
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