2020-2021 NSA Illinois Officers and Directors
Jeannie Walters, President
Jeannie Walters is the CEO/Founder of Experience Investigators™ by 360Connext, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.
Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a TEDx speaker.
Allie Pleiter, Immediate Past President, Treasurer
firstname.lastname@example.org | www.alliepleiter.com
Allie Pleiter is an award-winning bestselling author of fiction and non-fiction. She teaches creative people to be consistently, dependably productive, while helping high-performing professionals to develop vital content. The author of over 40 published titles, Allie has spent a decade in the publishing profession, with over 1.4 million books sold worldwide. Allie also maintains an active writing productivity coaching practice and speaks regularly on faith, the creative process, women’s issues, and her favorite topic: The Chunky Method of time management.
Shanita Akintonde, Director
Chairman, DEI & Community Outreach
email@example.com | shanitaspeaks.com
Shanita Baraka Akintonde, MBA, M.Ed., DTM is an award-winning professor, author and firecracker communicator propelled by love. She draws on over 20 years of experience in business, media and international experience as president of ShanitaSpeaks, LLC, a company that energizes women and young adults around the globe to LEAD better, LISTEN better and LOVE better, especially those who are different. A marketing communication thought leader, Shanita is a national leader of The Public Relations Society of America and sits on the board of the Chicago AMA, the Metropolitan and Illinois Tech Alumni Association. She is cohost of the McGraw Hill Marketing Insights podcast series.
Meg Bucaro, Director
Chairman, Member Experience
Meg Bucaro, M.A., is a communications strategist, college instructor and business owner who is passionate about empowering clients to perform at their highest level by communicating with power.
Whether she is in a boardroom, courtroom, classroom or Zoom breakout room, Meg works with clients on how to formally present with impact, utilize body language to gain influence and communicate with intention and power. Meg brings her expertise, sense of humor and passion to each class, session and event.
When it comes to kicking back, Meg enjoys spending time with her family, soaking in the Midwest weather on her patio with a cocktail and a good book, or going for a nice long jog. Any given Sunday in the fall, this avid Chicago Bears fan can be found cheering on her beloved Bears, regardless of their record.
Jenny Hamby, Director
Chairman, Marketing & Communications
Jenny Hamby is a direct-response copywriter, Certified Guerrilla Marketer, and Digital Marketer Certified Partner who helps consultants, speakers, training companies and information publishers effectively market their seminars and other information products via direct-response marketing campaigns.
Since 1995, she has marketed a variety of seminars, books, videos and audiotapes on such diverse topics as financial services, inventory management, negotiations, Neurolinguistic Programming (NLP), trade show marketing, elder and disability law, behavior-based safety, Enterprise Resource Management, and Internet marketing. Her multi-channel marketing campaigns have netted response rates as high as 84 percent … on budgets as small as $125.
Dean Heffta, Director
Chairman, Program Committee
Dean Heffta is a speaker, trainer, and founder of Peoria, IL based consulting firm Clarus Results. Dean speaks at conferences and corporate events on topics ranging from coaching skills and dealing with change, to systems thinking and getting rid of drama. He works with organizations developing their team's leadership capacity, improving strategic clarity, and growing personal effectiveness through executive coaching.
Kevin O'Connor, CSP, Director
Co-Dean, Speakers Academy
Kevin O'Connor is a CSP (Certified Speaking Professional), and he holds three masters degrees (Education, Counseling Psychology, and Pastoral Studies). So, not only is he one of 550 persons in the world to hold the highest, earned speaking designation, but-most importantly to you-Kevin knows how teams think and how to help their leadership help them think beyond. His distinctive, interactive presentations exceed the expectations of today's ever-more demanding, skeptical professional audiences way more than just the typical PowerPoint program or U-shaped meeting. Your audience can learn, engage, and collaborate in a whole new way.
Christine Moore, Executive Director
Christy Moore is a Certified Meeting Professional (CMP) with extensive experience managing associations and meetings throughout the United States. She brings over 35 years of experience to her role as Executive Director of NSA Illinois.
Contact JEANNIE if you're interested in chapter leadership