2022-2023 NSA Illinois Officers and Directors
Meg Bucaro, Director
Meg Bucaro, M.A., is a communications strategist, college instructor and business owner who is passionate about empowering clients to perform at their highest level by communicating with power.
Whether she is in a boardroom, courtroom, classroom or Zoom breakout room, Meg works with clients on how to formally present with impact, utilize body language to gain influence and communicate with intention and power. Meg brings her expertise, sense of humor and passion to each class, session and event.
When it comes to kicking back, Meg enjoys spending time with her family, soaking in the Midwest weather on her patio with a cocktail and a good book, or going for a nice long jog. Any given Sunday in the fall, this avid Chicago Bears fan can be found cheering on her beloved Bears, regardless of their record.
Immediate Past President
Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.
Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than 300,000 learners; and a has been a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.
Dean Heffta, Director
President Elect and Chairman Program Committee
Dean Heffta is a speaker, trainer, and founder of Peoria, IL based consulting firm Clarus Results. Dean speaks at conferences and corporate events on topics ranging from coaching skills and dealing with change, to systems thinking and getting rid of drama. He works with organizations developing their team's leadership capacity, improving strategic clarity, and growing personal effectiveness through executive coaching.
Jenny Hamby, Director
Chairman, Marketing & Communications
Jenny Hamby is a direct-response copywriter, Certified Guerrilla Marketer, and Digital Marketer Certified Partner who helps consultants, speakers, training companies and information publishers effectively market their seminars and other information products via direct-response marketing campaigns.
Since 1995, she has marketed a variety of seminars, books, videos and audiotapes on such diverse topics as financial services, inventory management, negotiations, Neurolinguistic Programming (NLP), trade show marketing, elder and disability law, behavior-based safety, Enterprise Resource Management, and Internet marketing. Her multi-channel marketing campaigns have netted response rates as high as 84 percent … on budgets as small as $125.
Board Member and Chairman of Member Experience Committee
Marti Konstant is a workplace futurist and the best-selling author of “Activate Your Agile Career.” She has an MBA from the University of Chicago Booth School of Business and is a former technology executive that has worked in Silicon Valley.
As a Top Career Influencer, she has been featured in media outlets such as NBC Chicago, Forbes, and The Muse, and has worked in companies like Samsung, Dow Jones and Apple.
Marti is an expert in applying agile principles to workforce development.
Latitia (Tish) Thompson
Board Member and Speakers Academy Liaison
Dr. Laticia (Tish) Thompson, PhD is the Founder and Chief Business Psychologist of Legacy Blueprint, LLC, a management consulting firm that teaches people how to play respectfully and productively with each other in the workplace sandbox. She is known for driving change in organizations that stick and creating a learning experience that’s fun, thought-provoking and capitalizes on the knowledge in the room.
She earned the coveted title of best-selling author for her personal story called, “I Am Not My Hair.” Just the title alone makes you curious. She delivers content in the areas of leadership, change, organizational culture, and self-discovery. She is a TEDx Speaker and her talk is entitled, “I Am… Bold, Bald and Beautiful.”
What inspires Tish professionally is working with organizations across industries that understand the power of getting things done through people and have an appetite for building the best organizational culture possible to make it happen.
Board Member and New Member Onboarding Sub-Committee Chairman
In the summer of 2005, six women made national news when they appeared on a Times Square billboard, dressed only in their underwear. While other nearby billboards featured actresses and supermodels, this one, promoting Dove brand products, promoted real women with real curves and the nation went wild.
Suddenly, Stacy, was thrust into the national spotlight. As one of the real women featured in the ad campaign, Stacy quickly emerged as a spokeswoman for healthy body image. She appeared on the Today Show, CNN, Ellen, Dr. Phil, Tyra, and Oprah (twice).
Since then Stacy has committed her life and career to helping women feel great about themselves. Stacy has leveraged her experience and organizational psychology background to create impactful programming for countless campuses, sororities, and CEOs. Stacy lives in Chicago, IL with her family. She works full-time as a speaker, consultant, and coach to empower women everywhere.
Christine Moore, Executive Director
Christy Moore is a Certified Meeting Professional (CMP) with extensive experience managing associations and meetings throughout the United States. She brings over 35 years of experience to her role as Executive Director of NSA Illinois.
Contact MEG if you're interested in chapter leadership