President's Letter | AUTUMN 2021
What Does Community Mean to YOU?
What's the best way to build community? That's a question we ask a lot around here. Our feedback about what's valuable about our chapter is often focused on the community. This community is where we get great ideas, learn from others who have been on this road before us, and challenge the status quo by connecting with others who are innovating.
In that spirit, we realized our need to share this community in new ways, especially with those who haven't always been included. This 2021-2022 season is the first time our chapter has a board chair position dedicated to Diversity, Equity, Inclusion and Outreach. Our first chairperson is Shanita Akintonde, and I'm delighted to share this conversation because you'll want to learn more about Shanita, her role, and the work this committee is doing.
Do you know others who would benefit from what NSA-IL offers? This year our members have 5 guest passes to invite guests to any virtual event. Let's build community in new ways and practice inclusion whenever we can.
We have some very exciting events and opportunities coming up! Learn more in the video and below.
In the spirit of community,
2021-22 NSA-IL President
ARE YOU READY TO ACCELERATE?
Recently we hosted our first Member Accelerator event! These informal, peer-to-peer sharing opportunities provide ways to learn from members who have "been there and done that." This time we shared about working with virtual assistants. Next time, we'll cover another topic! Want to join in? It's a free program for members!
And our first Members Only Book Club is approaching, too, on December 7. (Book and meeting time TBD.)
Watch for these unique events in the Upcoming Events section of our chapter website.
Please share your holiday traditions!
We want to see YOU share your favorite holiday recipes, cocktails, traditions, attire, songs...
Record a video of TWO MINUTES or less that we can share at our Holidays Around the World event on December 2nd.
Did someone say eggnog? I'm in!
To submit a video, please contact NSA-IL DEI & Outreach Committee Chair Shanita Baraka Akintonde at ShanitaSpeaks@sbcglobal.net or (773) 416-0744. We can't wait to learn more about your traditions.
PINK GOLDFISH: AMPLIFY DIFFERENTIATION
Jeannie Walters is the CEO/Founder of Experience Investigators™ by 360Connext, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.
Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a TEDx speaker.