Description
about the event
Shep is opening the vault and sharing the inside scoop on how he built his successful career. With a focus on practical, actionable insights, he’s inviting you to ask anything—nothing is off-limits. Whether you’re just starting out or have years of experience, you’ll leave with strategies you can immediately apply to grow your speaking business and boost your bottom line.
Shep’s track record speaks for itself, and he’s ready to reveal it all. From working with bureaus to leveraging phone calls, emails, and social media, Shep will cover the tactics that keep his business thriving and ensure he stays top-of-mind for clients.
What Shep’s session delivers:
- Passive and active marketing and sales strategies that actually work
- How Shep uses social media to position himself as a thought leader and make the phone ring
- A completely open forum where you can ask anything about how Shep gets and keeps clients—and much more
- Plus, invaluable insights that can immediately impact your business success
This is your chance to learn from one of the best in the business—don’t miss it!
Event Information
- Date: Friday, August 8, 2025
- Time: 8:30 AM - 11:30 AM
- Location: NIU Naperville, 1120 E Diehl Rd, Naperville, IL 60563
Event Schedule
- 8:30 – 9:00am: Registration and Buffet Breakfast
- 9:00 – 11:00am: Educational Program
- 11:00 – 11:10am: Conclusion
- 11:10 – 11:30am: Networking
MEET OUR GUEST SPEAKER
shep hyken
Shep Hyken is one of the most successful and respected speakers in the customer service and speaking industry. A member of the National Speakers Association (NSA) since 1988, Shep has held numerous leadership positions, including NSA President for 2014-2015. He has been an active participant in the organization, attending every annual convention since joining.
As the Chief Amazement Officer of Shepard Presentations, Shep is a customer service expert, bestselling author, and Hall of Fame speaker. His books, including The Loyal Customer, The Amazement Revolution, and The Convenience Revolution, have become go-to resources for businesses looking to improve customer experience. With a focus on helping organizations create unforgettable customer experiences, Shep’s expertise has made him a trusted advisor to companies like American Airlines, AAA, Anheuser-Busch, and American Express, among many others.
Shep founded Shepard Presentations in 1983, and his work has made a lasting impact on both Fortune 100 companies and small businesses alike. His approach to customer service has earned him recognition as a leader in his field.
Outside of his professional achievements, Shep enjoys spending time with his wife and three children, as well as playing ice hockey, golf, and guitar. He’s also an avid magician, often performing card tricks for fun.