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Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
If happy customers stay longer, spend more, and tell everyone about you, happy attendees focus longer, learn more, and keep coming back, year after year.
Dan makes your attendees happy by turning the CX successes of his teams at McDonald’s, Humana, Discover, Diners Club, and more into the simple, powerful, actionable CX takeaways that participants long for.
As a Fortune 500 company executive, leader, and mentor, Dan understood both the challenges his teams faced in creating remarkable customer experiences and how to equip, inspire, and guide his teams to rise to meet those challenges.
Dan now speaks to audiences in the same, inspired way he led his former teams—not by relying on dry theories, cherry-picked research, or outdated and out-of-touch methods but by calling on his unmatched real-world experience and by understanding what real people need to create remarkable customer experiences at their own companies.
Dan helped his teams rock CX by making them W.I.S.E.R. And now, your teams and your attendees can become W.I.S.E.R. to the true power of customer experience through a Dan Gingiss keynote event. There, they’ll learn just how to create the kinds of experiences that will make your customers stay longer, spend more, and tell everyone about you.
W.I.S.E.R. stands for Witty, Immersive, Shareable, Extraordinary, and Responsive. When you implement W.I.S.E.R. at your business, you create remarkable experiences for your customers using an army of Experience Makers within your employee base. And you create a competitive advantage that cannot be copied.
The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share
Winning At Social Customer Care: How Top Companies Create Engaging Experiences On Social Media
Keynotes
Workshops
Customized Little Book of Little CX Ideas™
CX Inspection – go straight from customer feedback to taking action